30-Day Returns & Exchanges Policy

At BronzeJewels, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

1. Return Eligibility

To be eligible for a return, your item must:

- Be returned within 30 days of receiving your order.

- Be in the same condition in which you received it.

- Be unworn and unused.

- Have all original tags attached.

- Be in its original packaging.

- Include proof of purchase or your order number.

Items that do not meet these conditions may not be accepted.

2. How to Request a Return

To request a return, please contact us at:

contact@bronzejewels.com

Please provide your order number, the item(s) you wish to return, and the reason for the return.

Our customer service team will review your request and provide you with the necessary return instructions and return address.

Please do not send your order back before contacting us. Returns sent without prior authorization may not be accepted.

3. Return Shipping

Return shipping costs are the responsibility of the customer, except when the item is defective, damaged, or the wrong item was sent due to an error on our part.

For defective or incorrect items, please contact us before returning the product so we can provide the appropriate instructions.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is defective, damaged, or you received the wrong item, please contact us as soon as possible at contact@bronzejewels.com.

Please include your order number and, if possible, photos showing the issue.

We will review your request and work with you to find an appropriate solution.

5. Non-Returnable Items

The following items are not eligible for return:

- Items that have been worn or used.

- Personalized or custom-made items.

- Gift cards.

Sale and discounted items are eligible for return under the same 30-day return conditions.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

6. Exchanges

If you would like to exchange an item, please contact us at contact@bronzejewels.com within 30 days of receiving your order.

Exchange requests are subject to product availability and the same return conditions described above.

7. Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your return is approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time for the refund to appear in your account.

Original shipping charges are generally non-refundable, except when the return is due to a defective product or an error on our part.

8. 30-Day Money-Back Guarantee

We want you to shop with confidence at BronzeJewels.

If you are not completely satisfied with your purchase, you have 30 days from the date you receive your order to request a return, provided that the product meets the return conditions outlined above.

9. Contact Us

If you have any questions about our Returns and Exchanges Policy, please contact us:

Email: contact@bronzejewels.com

Our customer service team is here to help and will do its best to resolve your request as quickly as possible.

BronzeJewels

Your satisfaction matters to us.